Privacy Policy

Effective date: July 24, 2026

Synaptic Foundation respects the privacy of donors, supporters, website visitors and people who contact us. This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you.

1. Who we are

Synaptic Foundation is a nonprofit organization focused on advancing technology that improves senior-care decisions, care transitions, family guidance and coordination across care settings.

This policy applies to information collected through Synaptic Foundation websites, including synapticfoundation.org and donate.synapticfoundation.org, as well as donation checkout pages, contact links, email communications and related online forms.

2. Information we collect

We may collect information you provide directly, including your name, email address, donation amount, selected donation method, billing details, message content and any information you choose to share with us.

When you make a donation, payment information may be processed by third-party payment providers, merchant services platforms, hosted checkout providers, wallet providers, donor-advised fund platforms or bank-transfer services. Synaptic Foundation does not intend to store full credit card numbers, card security codes or sensitive payment credentials on its website server.

We may also collect limited technical information, including IP address, browser type, device information, pages visited, referral source, timestamps and basic site activity needed to secure, operate and improve the website.

3. How we use information

We use information to process donations, provide receipts, respond to inquiries, maintain donor records, support accounting and compliance, improve the website, prevent fraud, protect security and communicate with donors or supporters about Synaptic Foundation activities.

We may use donation method selections to route donors to the proper hosted checkout or provide appropriate giving instructions for options such as credit card, Apple Pay, Google Pay, PayPal, Venmo, Zelle or donor-advised funds.

4. Donation processing

Donations may be processed through hosted checkout systems, merchant services providers, payment processors, digital wallet providers or other third-party platforms. Those providers may collect and process payment information under their own privacy and security policies.

Synaptic Foundation will use reasonable efforts to work with reputable providers and avoid storing sensitive card data directly. Donors should review the privacy policy and terms of any payment provider used to complete a donation.

5. Donor records and communications

We may keep donor information for recordkeeping, tax, accounting, audit, fraud-prevention and nonprofit administration purposes. We may contact donors about receipts, donation questions, major gifts, donor-advised fund instructions, payment issues or mission-related updates.

You may ask us to stop sending nonessential communications by contacting us at info@synapticfoundation.org.

6. Sharing information

We do not sell donor information. We may share information with service providers that help us operate the website, process donations, send receipts, maintain records, provide security, support analytics, comply with law or administer nonprofit operations.

We may also disclose information if required by law, subpoena, court order, regulator request, fraud investigation, security incident response or to protect the rights, safety and operations of Synaptic Foundation, donors or others.

7. Cookies and analytics

Our websites and third-party service providers may use cookies, session storage or similar technologies to keep donation checkout working, maintain shopping cart or checkout sessions, remember preferences, improve site performance and support security.

You may control cookies through your browser settings. Some checkout or donation features may not work properly if cookies are disabled.

8. Data security

We use reasonable administrative, technical and organizational safeguards designed to protect information. No website, payment system or internet transmission can be guaranteed completely secure.

For payment data, our intended approach is to rely on hosted checkout and payment-provider systems so sensitive card information is handled by payment providers rather than stored directly by Synaptic Foundation.

9. Data retention

We keep information for as long as reasonably needed for donation processing, donor support, nonprofit administration, accounting, tax, legal, security and recordkeeping purposes. Retention periods may vary based on the nature of the information and applicable requirements.

10. Children’s privacy

Our websites are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

11. Your choices

You may contact us to request access to your donor information, ask for corrections, update communication preferences or ask questions about how information is handled. Some records may need to be retained for legal, accounting, tax, fraud-prevention or nonprofit administration reasons.

12. Healthcare information

Synaptic Foundation websites are not intended for submitting protected health information, medical records, patient names, clinical details or urgent healthcare requests. Do not submit sensitive medical information through public website forms or donation checkout fields.

13. Links to other websites

Our websites may link to third-party sites, payment platforms, merchant services portals or giving tools. We are not responsible for the privacy practices or content of those third-party websites.

14. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact us

Questions about this Privacy Policy may be sent to:

Synaptic Foundation
Email: info@synapticfoundation.org